Where is my order ?
At CUIROMA GROUP, We place absolute importance on transparency, manufacturing quality, and customer satisfaction. Every order is followed closely, from the beginning of production to the final delivery.
We treat all our clients with the same level of priority and respect, whether it is a single item order or multiple products. Every client receives the same care, the same quality control, and the same follow-up.
Your order is in the process of being handmade.
If you have not yet received your order, it usually means that it is still in the manufacturing phase in our workshops.
At CUIROMA GROUP, we do not operate like an industrial factory, and we do not sell mass-produced stock.
Each product is handmade, made to order, especially for each customer.
This means:
- No old stock.
- No mass-produced industrial product.
- Each piece is unique.
- Custom handmade production upon request.
Our artisans begin production only after the order has been validated in order to guarantee:
- A consistent premium quality
- A meticulous check at each stage.
- A high-end finish
- Total authenticity of the product
Handmade production step by step
Each product goes through several manufacturing steps in our workshop:
- Selection and cutting of genuine leather
- Modeling and manual assembly
- Traditional artisanal tailoring
- Formatting and adjustment
- Hand-finished detail
- Final quality control
Each step is carried out by specialized craftsmen to ensure a durable, comfortable, and aesthetic product.
Direct tracking of your order in the workshop.
We understand that our customers want to track their orders.
You can contact us directly on WhatsApp at:
The text you provided appears to be a phone number and does not require translation. If you need assistance with something else, feel free to ask!
You can ask:
- Photos of your product in production.
- Real-time videos of the workshop.
- The progress of your order
- A direct exchange with our team.
We work with complete transparency to ensure your trust.
Order shipped but in transit or customs.
In some cases, your order may have already been shipped but is still undergoing logistical processing.
Possible cases:
- Package already shipped
- International shipment in transit
- Package temporarily blocked in customs.
We work with:
- DHL Express
- FedEx
- International customs services
We provide comprehensive logistical support and supply all the necessary documents:
- Commercial invoices
- Customs declarations
- Proofs of value
- Import/export documents
Possible delays in customs
It may happen that customs authorities temporarily hold a package for inspection.
In this case:
- The package is still safe.
- It is pending administrative verification.
- It is not lost.
Customs duties or import taxes may be requested by your country. These fees are generally low and must be paid by the customer to release the package.
Tracking not yet updated DHL or FedEx
In some cases, the tracking number already exists but does not immediately appear on the carrier's website.
This is normal.
Tracking usually becomes visible within 24 to 48 hours, allowing time for the package to be scanned and recorded in the system.
Important regarding disputes
We recommend that you do not open a PayPal or bank dispute while your order is being processed or delivered.
Our teams are available to quickly resolve any situation directly with you.
Our commitment to you
At CUIROMA GROUP, our mission is to offer you:
- A 100% handmade product
- Premium genuine leather
- An authentic handmade production
- A strict quality control
- A unique piece made especially for you.
- A transparent and professional customer experience.
Need help ?
Our team is available to answer any questions you may have regarding your order, manufacturing, delivery, or tracking.
WhatsApp: +212 643 401 853
CUIROMA GROUP
High-end artisanal production in genuine leather, handcrafted with passion to provide comfort, elegance, and durability.